I have just unwrapped my new Sansa Clip Zip and have the problem of not being able to turn down the volume on the device.
When I press the volume control button to reduce the volume level, nothing happens, the screen doesn’t even bring up the volume level screen.
If I try to increase the volume by pressing the volume control button for increase, then the volume screen pops up and I can indeed increase the volume, but no luck whatsoever on decreasing it.
Is this a likely firmware issue(my firmware is V101.01.12P, or is the volume control simply faulty?
Thanks in advance.
BTW, I tried to restore back to factory settings, but I am not sure if this worked or not, as nothing appeared to change after doing so.