Can't turn down the volume of my Sansa Clip Zip

MP3 players All other MP3 players
1

Hello All,

I have just unwrapped my new Sansa Clip Zip and have the problem of not being able to turn down the volume on the device.

When I press the volume control button to reduce the volume level, nothing happens, the screen doesn’t even bring up the volume level screen.

If I try to increase the volume by pressing the volume control button for increase, then the volume screen pops up and I can indeed increase the volume, but no luck whatsoever on decreasing it.

Is this a likely firmware issue(my firmware is V101.01.12P, or is the volume control simply faulty?

Thanks in advance.

BTW, I tried to restore back to factory settings, but I am not sure if this worked or not, as nothing appeared to change after doing so.

2

The firmware in the player may be corrupted. Download the 01.01.20 firmware and install it on the player. If that doesn’t help, then you have a hardware problem, and you should contact Sandisk to have your player replaced under warranty.

http://forums.sandisk.com/t5/Sansa-Clip-Zip/Sansa-Clip-Zip-Firmware-01-01-20/td-p/270703

3

I believe it is a hardware issue. You can try updating (or re-installing) the firmware if you want; it won’t do any harm, but I doubt it’s going to fix the issue. If the UP volume control works, but the DOWN doesn’t, that sounds like a bad rocker switch or connection.

I think you should probably return it for another one, but please let us know what happens. :smiley:

4

If you can exchange it where you bought it that is best. If not, contact Sandisk and arrange to have it exchanged.

5

Hi guys,

I have updated the firmware and the volume down still isn’t working.

Now I bought this off a store on Ebay, so am I meant to be going through them or through Sandisk direct?

Thanks in Advance.

6

Always try the seller first. If they are unable (or unwilling) to help you, you can go through SanDisk provided the unit you bought off eBay was a new and not a refurbished player.

7

The correspondence I have from the Ebay purchase indicates the product is meant to be a brand new retail product.

8

This is a terrible solution, but with my old clip I had to lock it then unlock it every time I turned it on to be able to have volume control.