Unable to open usb drive

USB Flash Drives All other USB Flash Drives
1

When I insert the usb drive the normal file I open is not present, meaning I cannot open and files. The missing file is where is use my password.

1 Like
2

Did you delete it? Did anyone else use your USB drive and delete it? Are there other files & folders on the drive? Is the missing file in your Recycle Bin? If it is right click on it and select Restore.

From a Command Prompt try running a chkdsk /f command for the USB’s drive letter.

3

No one else has access to it. The missing file is not in the Recycle Bin.

4

If you’re having trouble accessing files on a USB drive, try these steps: test the USB drive on another device to see if the issue persists, ensure a secure connection, and check your computer’s settings to display hidden files. Run an antivirus scan to rule out malware. If files are still inaccessible, use data recovery software. Regularly back up critical data on USB drives to prevent data loss

5

I ran Norton over the disk, no issues. Tried to view hidden files, nothing shows up.

The actual files are still there, I just cant open the drive.

6

There is a possibility that your files is corrupted for some reason. Such as, virus attack, improper ejection… You can utilize free data recovery software tools to retrieve files on the problematic drive. To ensure the integrity of your files, they often allow you to preview files before recovery.

If these tools cannot get back your files for free, consider seeking help from reputable data recovery services. In such a case, there is little you can do to fix the problem on your own.

7

I was able to contact Sandisc and they sent me the .exe file. All working now.

8

Excellent :+1: Thank you for the update.

9

How did you contact SanDisc?

10

I inserted my flash drive like I’ve done a thousand times before. It told me there was an update and suggested I update, so I did. Next it told me it was unable to update. Now the application file I used to select on the flash drive to access the password window has disappeared. I tried it in another computer and the results are the same… Any thoughts or suggestions? Thanks…

11

When you downloaded the update did you copy it to the USB drive before trying to install it? The install must be run from the drive.

12

There is customer support on their website. Email address is WD Customer Support, westerndigital@custhelp.com

13

No, I just clicked on “install update”

14

Thank you…

15

privateaccess-win.exe (11.8 MB)
Is this the file they sent you?

16

Yes it is

18

When you insert the USB drive and the usual file you open is not present, it could indicate a few potential issues. Here are some steps you can take to troubleshoot and possibly resolve the problem:

1. Check for Hidden Files

Sometimes files can become hidden due to system settings or malware. You can check for hidden files using the following steps:

  • Windows:
    1. Open File Explorer and navigate to your USB drive.
    2. Click on the “View” tab at the top.
    3. Check the box that says “Hidden items.”
  • Mac:
    1. Open Finder and navigate to your USB drive.
    2. Press Command + Shift + . (dot) to toggle hidden files.

2. Check for File System Errors

There might be an error with the file system of your USB drive. You can try to repair it:

  • Windows:
    1. Open File Explorer and right-click on your USB drive.
    2. Select “Properties.”
    3. Go to the “Tools” tab and click on “Check” under Error checking.
    4. Follow the prompts to scan and repair the drive.
  • Mac:
    1. Open “Disk Utility” from Applications > Utilities.
    2. Select your USB drive from the list.
    3. Click on “First Aid” and then “Run” to check and repair the disk.

3. Use Data Recovery Software

If the file is crucial and you cannot find it, you may need to use data recovery software. Some popular options include:

  • Recuva (Windows)
  • Disk Drill (Windows, Mac)
  • EaseUS Data Recovery (Windows, Mac)

4. Check on Another Computer

Sometimes, the issue might be related to the specific computer you are using. Try inserting the USB drive into another computer to see if the file appears.

5. Scan for Malware

Malware can sometimes hide or delete files. Use a reputable antivirus program to scan your USB drive and remove any threats.

6. Verify Backup

If you have a backup of the missing file, you can restore it from there. Regular backups can prevent data loss.

7. Re-create the File

If the file is a simple document that can be recreated, you might consider creating a new file with the same password protection. Ensure to save it securely.

Conclusion

If none of these steps resolve the issue, it is possible that the file has been permanently lost or corrupted. In such cases, consulting a data recovery specialist might be the last resort. Make sure to regularly back up your important files to avoid similar issues in the future.
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19

Check if the missing file on your USB drive hidden? Have you tried using a data recovery software like Stellar Data recovery, Recuva or EaseUS Data Recovery Wizard to find the file?

20

I contacted WD and they sorted it out. All fixed now