Unable to access secure vault after upgrade from SecureAccess vault to PrivateAccess

I upgraded the Software from SecureAccess to PrivateAccess as per the manufacturers mandate. After this I am unable to even find the SecureAccess Vault. I can see it in the drive but the software won’t access it. I have important data which is lost there. I may or may not have upgraded the vault when I upgraded the software.

Hi @yashgala,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: