I can see my vault but doesn't work.

[REXOMEN]

I used my secure accessv3 but it doesn’t work it opens like a new vault insted of the old one that i have.
So i’d love some help, thanks.

[Keerti_01]

Hi @REXOMEN,

Please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask