I just unwrapped a brand new SanDisk Ultra Fit 32 GB USB 3.0 flash drive and plugged it into one of my USB 3.0 ports on my Samsung laptop.
Nothing happened. No notifications. No hardware detected or driver installation. Nothing. I looked in My Computer (Win 8) and it wasn’t listed.
More worringly, after 60 seconds or so the drive was HOT to the touch - so I removed it, fearing it would damage my computer.
I tested it on an old computer’s USB 2.0 ports and the Ultra Fit works 100% no problems. I then plugged it into my Samsung laptop’s USB 2.0 ports and again it works 100%.
I also tried plugging in my Western Digital external hard drive, which is known to be working (i use it daily) to the USB 3.0 ports (as I always do) and it doesn’t work either. USB 2.0 is fine.
In Device Manager the Intel® USB 3.0 eXtensible Host Controller has a yellow flag icon, and showed “Code 43: Windows has stopped this device because it has reported problems”.
Following the guidelines, I uninstalled the USB host and reinstalled it, and now it says “This device cannot start. (Code 10)
The requested operation was unsuccessful.”
I am SO angry with Sandisk at this point. Please can someone advise the best course of action.