I also tried plugging in my Western Digital external hard drive, which is known to be working (i use it daily) to the USB 3.0 ports (as I always do) and it doesn’t work either. USB 2.0 is fine.
!!! Something is wrong with your USB 3 port. How your FIT could cause that I have no idea. If you look at the contacts on the FIT do any appear to be bent? Same check with the pc’s port, any bent? USB 3 devices use a different contact configuration than USB 2 devices so that can explain why things work in USB 2 ports and not USB 3 ones but not how the FIT could damage a USB 3 port.
i would expect a proactive solution from sandisk to the affected users
How do you expect SanDisk to know you bought a device? How do you expect SanDisk to know your name, your address, your email address? How do you expect SanDisk to know you are having a problem with the device? How do you know you don’t have a conterfeit device?
us to do all the work!
All the work? Completing the RMA form and mailing the device is a lot of work for you?
You are obviously having a problem, I don’t disagree. The device should not be overheating. But the solution is to r e t u r n it. It is what you would do if you bought a bad pc, tv, phone, car, coat, etc.
I have the same problem as @zlorf does. But with SanDisk Ultra USB 3.0 Flash drive. I’ve tried it on many computers with USB 3.0 port, but it didn’t work. And yeah, it was overheating somehow and it was too hot to touch. But the USB was totally fine with USB 2.0 ports.
I didn’t do the _ “completing the RMA form and mailing the device” _ thing as @Ed_P was saying, but I did return it back to the store where I bought it, and they gave me the same but another SanDisk ULTRA USB 3.0 flash drive. And guess what, it was no good with USB 3.0 ports. Same problem, I’ve on 3 PCs, and non of them have detected any removable device. And the USB was also overheating.
At this point, @n4hum is right about asking SanDisk for solution. I thought that only I was having this problem, but looks like other people are face the same problem. I do trust and SanDisk products, but after this cases… not really sure.
P.S. @Ed_P Who knows, maybe all PCs with USB 3.0 ports in the library of my university have problems with ports.
P.S.S. Indeed, @n4hum is right. But it’s more about spending our free time on doing that work rather than the work itself.