Trouble with Converter - fails when try to convert video

MP3 players Sansa Fuze
1

Hello-

I have an 8gb Fuze - I recently successfully converted both avi and wmv files with the converter.  All went fine and now they’re on the Fuze.  But for some reason, after the first 4, it now refuses to convert any others.  The window in the converter says the conversion failed but gives no reason.

Any thoughts?

Thank you!! :) 

2

I am having the same problem.  I have been using the Sansa Media Converter for a long time and really like it.  Now while it starts to convert and error message from Windows appears, “Sansa Media Converter.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.”  I have uninstalled it, reinstalled, updated it through firmware and I continue to have this problem.  This is extremely frustrating because it seems like there are no answers anywhere. 

I have tried the FuzeViz converter and when I put the video on the Fuze it says that its not supported.  Any other converters I try do the same thing.  I’ve read practically every thread here and there are no solutions.

All I am trying to convert are music videos.  Like I said, I’ve used the SMC for years and never had a problem or complaint.  Please help!

(Sorry for sounding mouthy but its late and I am frustrated).

Message Edited by catscholar on 04-20-2010 07:48 PM

3

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4

Perhaps there is an issue with the source video format.  If you successfully transferred a video over to the Fuze earlier, you can try retransferring one of the previously converted videos, and see if it is a communications issue.

Did anything change in your Windows installation?  I have found that the Video4Fuze application works quite well, despite the daunting appearance of the system while running.

Bob  :dizzy_face:

5

I am also having failures with the converter.  I have two Fuzes and have loaded hundreds of YouTube videos onto them.  My daughter visited and suggested the computer be cleaned up, as it was slow.  She deleted a lot of cookie and temp files.  After that, the converter has no longer worked.  Everything seems fine when I connect the Fuze to the computer - it is recognized and I can designate internal or external memory.  I can add new videos to the converter screen sucessfully with no error messages.  When I click on Convert, the converter appears to hang.  No progress on the percentage bars anymore.  I can let it sit for many minutes and nothing appears to happen.  When I finally cancel, the report simply says that the videos failed to convert. 

I have reviewed all the system requirements, have deleted and reinstalled the updater and converter packages, and, at the suggestion of a Sansa tech support rep, also reinstalled the CCCP codex pack.  The symptoms would suggest that the converter is looking for some work file or maybe memory to work in, but I have plenty of memory (RAM and rotating) available.  I am receiving no error messages, which is a surprise because normally the converter is really good about issuing error messages to help with problems.

At this point I am pretty much at a loss as to what to try next.  I am on an XP system with update packs through pack 3 (Min of pack 2 required.) 

Any suggestions would be appreciated. 

Jim Holmes

Ledbetter, Texas 

6

JHolmes wrote:

I am also having failures with the converter.  I have two Fuzes and have loaded hundreds of YouTube videos onto them.  My daughter visited and suggested the computer be cleaned up, as it was slow.  She deleted a lot of cookie and temp files.  After that, the converter has no longer worked.

 

At this point I am pretty much at a loss as to what to try next.  I am on an XP system with update packs through pack 3 (Min of pack 2 required.) 

 

Any suggestions would be appreciated. 

 

Jim Holmes

Ledbetter, Texas 

How nice! Isn’t it great when people try to help and ending up queering things up?

Couldn’t you just do a ‘System Restore’ on your computer to a point before your daughter got ‘delete-happy’?

7

True.  Some folks are well intending, but results are bad news.  I will have to investigate how to do that system recovery.  Thanks for the suggestion!

Jim

8

SMC was messing around with me once doing that same thing.  I completely uninstalled it, then reinstalled it, and it started working perfectly (or as perfectly as it could) again.

@catscholar

I found FuzeVidz quite easy and successful.  I put a movie through it, and in about, oh, 5 minutes, I had a complete movie I could just drag into my Fuze. 

9

You are likely correct that I should try to restart from the beginning - use system tools to make sure everything is cleanly unistalled, then work my way back up.  Thanks for the suggestion.  I am not sure that I can actually recover my system back to where it was before my “helper” did some deleting.  I sure wish the converter would give me some better indication of what is troubling it.  If it can’t find something, it should tell me. 

Thanks for the help.

Jim

10

JHolmes wrote:

True.  Some folks are well intending, but results are bad news.  I will have to investigate how to do that system recovery.  Thanks for the suggestion!

Jim

If you have XP, go into Control Panel > Performance and Maintenance and click on the System Restore. Windows periodically takes a ‘snapshot’ of your system for this very purpose; if soomething catestrophic happens, you can back up to a previously saved setting.

I’m not sure if it will restore deleted files, but I’d try it; it can’t do any harm and it’s reversible. It might just solve your problem.

11

System Tools also includes Restore.

12

This is one of 4 bugs that have driven me away from SMC… It shows no progress bar (and appears to be doing nothing), the progress bar freezes (and appears to be doing nothing… again), claims the file is corrupted/unsupported (even though it plays fine, and mentioned as one of the “supported formats” in the help file), and fails to maintain audio/video synchronization. I strongly suggest that you people stay away from it… use Video4Fuze, or FuzeVid where ever possible.

If you are having unresolved problems with either of these programs, then try following the instructions on this page. While They recommend MEncoder, I can suggest (for anyone who does not enjoy using command-line based software) X-Media Recode. It always works for me. Just follow these instructions:

1.  Open Video File

2.  Select the video at the top of the screen, and set profile to custom

3.  Under “Audio Track 1” select MP3, and under “Video Codec” select either “MPEG-4” or “XviD” (either one will work)

4.  Select the “video” tab, and set “FourCC” to “DX50”

5.  Set the frame rate to 20

6.  (Optional) Set “Rate control mode” to “2-Pass average bitrate” mode (it may say “constant” instead of “average”. This makes no difference. Just select this option anyway). This may help preserve the video quality, but the file will take twice as long to convert.

7.  Select “Audio Track 1” tab. Make sure “sampling rate” is set to “44100”. Set “Rate Control Mode” to “Constant Bitrate” and “Bitrate” to 128.

8.  Select “Audio Track 2” tab. Select “none” under “Audio Track”.

9.  Select “Filters/Preview” tab. Set “Width” to “224”. Set “Height” to “176”.

  1. (Optional) Set “Aspect Ratio” to “4:3” and set “Zoom” to “Letterbox”

  2. (Optional) change destination (on the bottom) to where ever you want the output file to be placed. You can even place it directly onto the Fuze if you want (Assuming the Fuze is in MSC mode).

12.  Click on the “Add Job” button at the top of the screen (the button with the big plus on it). Then, click “Encode”.

13.  Follow the instructions on the line I posted above

PS: Sorry for the long post, but I felt I should cover as much as most people will (hopefully) need.