Total newbie and can't even get player to charge

Hello,

I got a SanDisk Sansa Clip+ MP3 player (4GB) for Christmas and sat down today to try to figure out how to use it.  I have never had a MP3 player before, so I am a total newbie at this.  I found the manual online, but am still having total failure with the very first step   – i.e…, charging the battery.  I plugged the cable into the MP3 player and into the USB port on my computer, but instead of the screen of the MP3 player showing that it is connected and charging it shows a yellow battery partially filled in and blue headphones and the word Music in blue.  Both of these icons (battery and headphones) and the word Music periodically go off and come back on on the display.

What am I doing wrong? 

The MP3 player is obviously not charging, as I left it on the computer for over 3 hours.  While I think I successfully downloaded one song to it (it shows up when I connect the MP3 player to my computer and click on the icon on the computer for the MP3 player, then on Internal Memory, and then on the Music folder), I can’t get the MP3 player to turn on/stay on, show a menu or function in any way. 

Again, what in heaven’s name am I doing wrong and how can I correct it?

Thanks for any help you can give a semi-technological illiterate newbie!

Well, the first and most important thing to do after taking the player out of the box (and this has been left out of the manual – tsk tsk Sandisk ) :wink: is to remove the protective sticker from the player’s screen.  It may be a little hard to pull off.  

All should be well after that. If not, feel free to ask any questions.

I think I need help with charging the battery.  I also thought I could buy a charger so I don’t have to use the computer.

Help

Well, as noted above, first peel off the protective sticker over the player’s display.  Then, to charge, simply connect the player to a USB port on your computer using the USB cable that came with your player.  Note:  with many computers, your computer will have to be on for the USB port to be “live.”  If the player then is charging, its screen will show a charging display. 

You also can charge the player from your wall outlet, using either a charger (many cellphone chargers will work) or an AC/USB adapter (used with the USB cable that came with your player), which you would need to purchase/obtain separately.  They are available all over the place:  electronics stores, Amazon, eBay, etc.  Best to get an adapter whose quality you feel you can trust.  Also, make sure that it has voltage that is 5V (and no more–more voltage can blow your player out), and with amperage at 350 mA (micro amps) or above (best is 500 mA or above–a higher amperage is no problem, as the player simply will take what is needs). 

Well, as noted above, first peel off the protective sticker over the player’s display.  Then, to charge, simply connect the player to a USB port on your computer using the USB cable that came with your player.  Note:  with many computers, your computer will have to be on for the USB port to be “live.”  If the player then is charging, its screen will show a charging display:  you’ll see the player’s display’s battery icon in the upper right flashing and filling up, indicating what the current battery charge level is until the battery is full.

You also can charge the player from your wall outlet, using either a charger (many cellphone chargers and GPS unit chargers will work) or an AC/USB adapter (used with the USB cable that came with your player), which you would need to purchase/obtain separately.  They are available all over the place:  electronics stores, Amazon, Meritline.com, eBay, Wal-Mart, etc.  Best to get an adapter whose quality you feel you can trust.  Also, make sure that it has voltage that is 5V (and no more–more voltage can blow your player out), and with amperage at 350 mA (micro amps) or above (best is 500 mA or above–a higher amperage is no problem (unlike with the voltage), as the player simply will take what is needs).

You might want to review the Product Manual on this–see the link at the top of the forum, to get the manual. 

Hope this helps–

P.S.  Here’s a link to a AC/USB adapter at the SanDisk store, just to give you an idea.  But you can find them for much less, often at under $5.   

http://shop.sandisk.com/store/sdiskus/en_US/DisplayProductDetailsPage/parentCategoryID.11443000/CategoryID.11449200/productID.180603900

why is it in the website (Sandisk Online Store) 5v doesn’t appear? how can i confirm that?

the standard voltage in the Philippines is 220v, would it be ok to use the Sansa USB/AC Adapter here? i dont know of a local brand here that sells like this so far.

As SanDisk is selling the adapter, I am 99% sure it is 5V and would work just fine with the SanDisk players.  The item listing also states that it works internationally.

Having said that, I don’t know if SanDisk ships outside the U.S. (at least from the sandisk.com site) and can’t imagine what the shipping cost would be.  Personally, I would just buy locally (or from eBay)–these are generic items that are available all over, e.g. from a local electronics store (or eBay). 

Ah, well, how embarassing – removing the silly protective sticker resolved my problems.  Sigh – don’t get old, it’s no fun.  Thanks for your help!  I’m now enjoying my MP3 player!!

Another Newbie.Is that protective sticker really there? I have a new Sandisk Clip+ and it wont work. Cant get the menu. Just a set of blue headphones flashing at me!!! Going mad. Cant see any sticker to pull off and dont wont to scratch screen by trying to hard. Help!!

ok removed sticker! yippee! but no sound! Argh! ANy ideas

I love this forum. sound question answered and sorted. Thanks to all!

I have had my sansa clip for 2 years.  Suddenly it will not charge.  When connected to  the computer it shows that it is charging bt then when I unplug it it says it is not charged.  Does anyone know why or how to fix it?

@michellerock wrote:

I have had my sansa clip for 2 years.  Suddenly it will not charge.  When connected to  the computer it shows that it is charging bt then when I unplug it it says it is not charged.  Does anyone know why or how to fix it?

Is it one of the older (original) Clips? They had a problem with badly soldered connections to the battery. Not saying 100% that this is it, but we’ve heard from a lot of people where this connection just suddenly let go after working perfectly for years and the symptoms are the same. Appears to be connected and charging when connected to the computer, but turns off instantly when dis-connected.

I wonder if it also might be a corrupted firmware and/or an issue with the computer connection.  For the former, reapply the latest firmware (see the firmware upgrade sticky threads at the top of the forum); for the latter, uninstall the driver for the Clip under the Device Management / Devices and Printers screen under Windows and then reconnect the player for Windows to reinstall the driver. 

A few other ideas:  try a different USB cable (maybe the cable became faulty) and a different USB port.  And, of course, first off, try a reset of the player (hold the on button on for 30-60 seconds).