I bought a Sansa Express from Best Buy a couple of weeks ago. It is brand new, just got it out of the box, and all I’ve done to it was listen to music. When the device died, I attempted to charge it to a PC. After a few hours, the device was hot, so I umplugged it. When I tried turning it on, the SanDisk logo appeared, and that was it. I could not listen to my radio, and I never had a chance to put any music on it.
I tired soft-resetting, did not work. I can’t update the firmware because even though the PC recognizes that the device has been hooked up, it does not appear in Windows Explorer or Windows Media Player.
I can’t find the receipt to return the product, and to be honest, I don’t want to return it! I like the little thing, and I would do anything to repair it. Please help!