now i just installed the codecs but I am still receiving the error message
Sorry to hear that. Always try to reboot your machine to make sure new coded become effective, or even reinstall SMC.
Conversion of Video is not a trivial job. There are so many formats and codecs around, and no standard one.
Please search through this Sansa forum and find a proper solution for your video conversion.
For my computer, after installing the KLite Mega pack, i can convert all my videos by SMC.
Message Edited by kevin02454 on 12-26-2008 12:02 AM