Shuffles album songs

When I select the first song on some albums,  the player cycles quickly through every song on the album.  Doesn’t even play anything.

Tried to update the firmware, says I am up tp date.

Thank you for any help you can offer.    

  1. Are the files in a format the player can read? What format are they?
  2. Did you use a Mac to transfer the files to the player? This will add empty Finder files that confuses the player and it will zip right over these.

Give us some more to go on and we’ll try to help.