SecureAccessV3-Mac dosen't detect Flash Drive

Hello everyone,

I bought a MacBook Air M2 and wanted to download data from my SanDisk Portable SSD 500 Gb (SDSSDE60-500G-G25).
I have installed Secure Access 3 for Mac.
But when I open the program, I get a display that the USB flash drive is not recognized.
I cannot save anything or access the saved data.

However on my other laptop (Windows) everything works just fine, i can save files, open files.

Can you help me?

Englisch Translation:
This data storage could not be loaded. It may be located on another computer or the original data storage file may have been removed manually.

1 Like

Hi @plg ,

Resolve External Drive Not Detected by Windows or macOS Guided Assist

Please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask