Problem install SanDiskSecure

Hi, i bought my Portable SSD 1TB last week, it works fine, but I have a problem opening and installing SanDiskSecureAccess on both Mac Air M2 and and my PC (Window 11).

Window 11: it pops up an Error: Updater: Failed to start F:/PrivateAccess_win.exe

Mac: SanDiskSecureAccessV3_mac quit unexpectedly.

Any advices on how to fix this?

Kind regards

Hi @neodytrium,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting: