SD Extreme SSD works in usb 2.0 if cable longer than 1m

Recently I have bought SanDisk Extreme Portable SSD 4 TB. I plan to use it with 1.5 m USB TypeA → USB Type-C cable.
Problem is that disk sees itself only as a USB 2.0 device when we use long cable.
We have tried following:

  1. Cable shipped with SSD Type c → Type-C cable USB Gen 3.2 works ok
  2. Cable shipped with SSD Type C → Type-C->Type C to Type-A Adapter USB Gen 3.1 works ok
  3. 1m Type-A → Type C USB gen 3.1 works ok
  4. 1.5 m Type-A → Type C USB 2.0 works ok
  5. 3 m Type-A → Type C USB 2.0 works ok
  6. 2m Type-c → Type C USB 3.1 works ok
  7. Type A->type C adapter → 2m Type-c → Type C USB 2.0 works ok

Problem is I need to connect this drive via a long cable (1.5m at least) and have USB 3.1 speeds (5000 mbit) other drives work ok with this cable length in usb 3.1 mode, but sandisk recognized as a usb 2.0 device.

Is there any fix for that? Or some long type-a to type-c cable recomendations?

Hi @Kyle85,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

 As someone who has experienced a similar issue, I understand how frustrating it can be to face data loss due to a broken SanDisk Extreme SSD. However, there are solutions available to help recover your lost data.
To learn more about official solutions to this issue, I recommend visiting the SanDisk website or reaching out to their customer support team for assistance. They may be able to provide you with specific steps to recover your data or recommend a professional data recovery service.
Additionally, you can visit the following guide page to learn more about how to recover your data on broken SanDisk Extreme SSDs: SanDisk Extreme SSD Failure: Tips to Prevent from Further Damage. This page provides detailed instructions and tips that can help you recover your lost data. I hope this information helps you to resolve the issue and recover your important files.