Unfortunatly Sandisk support cant see the issue.
I even sent them proof that Windows also reports a 121 charicter serial number.
I asked then to tell me how long the sn should be, they declined.
I asned them how should I check the sn they declined.
Verry disapointed in the support they offered.
We appreciate your continued response. I understand that you are receiving a different serial number of the device while checking on the properties of drive. However, Please allow me to inform you that the serial number mentioned in device properties is a hardware serial number or service tag of the hardware which is unique by nature.
And the serial number mentioned on the back of the drive can be common by batch manufactured. The drive’s serial number is use to authenticate the drive.
Also, as you are getting a whole different serial number in ChipGenius software, I will recommend you to get in touch with the ChipGenius support team so that they can assist you better in this case.
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