Sansa Updater fails

I connect my Sansa Clip+ with USB cable, run the updater and it can’t finish the update. Screenshot is above.

Additional information:

PC/Windows 7 Home Premium

Player;

Recently installed Rockbox and tried to uninstall. In order to uninstall, I was uninstalling Rockbox without bootloader which Rockbox Utility couldn’t remove. Rockbox Utility said I should run a regular firmware update to do so. I tried but Sansa Updater wasn’t recognizing player. So I searched the manuals and forums, then tried to copy  firmware file into player and then start the player with left button+power button. At first, I managed to boot with original firmware and made settings, but opened with Rockbox logo again. So I tried it again and I can use through original firmware now. And the updater recognizes it. But gives the error shown above.

Also, wasn’t there a permanent program of Sansa Updater? Current downloadable version is like a portable application. Maybe “Sansa Dispatcher” was the permanent one?

The dispatcher is part of the updater. The application checks for a connected Sansa, checks the firmware level, and checks if any updates are available (including for the updater itslf).  Have you tried the “run as administrator” option in Windows?

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