Sansa Rhapsody 260R

Have had this Rhapsody 260R for quite some time. Recently I needed more room for songs, so I added a 4GB card. Now I still have my previous songs like always, yet no card. Also it won’t allow any more files/data/songs, saying its too full to accept anymore. I stumbled onto this site. I see “firm ware” updates (I’ve never done), and many not having players recognize cards, which is what I believe is wrong with mine.
Any suggestions would be very appreciated.
PS not real techie so please use simple English.

Hi @evd45,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Hi Keerti,
“Have you opened a Support Case?”
I wouldn’t know how to even begin.