Original correspondence to SanDisk tech support:
"This Sandisk Sansa Connect PMP does NOT seem to HANDLE 8 GB, Class 4 microSDHC chips!
How much memory can this Connect PMP handle? Can it handle greater than class 2? Any firmware updates? Owners manual?
It’s very difficult to locate this data on your website. I’ve discovered another manufacturer’s chip which is a 16GB, class 2 microSD. I’d like to try it, but if Sandisk manufactures such a thing, please let me know the model number."
My response to Tech Support:
"But on that support page you’ve listed below…
it just says:
Sansa Connect - supports microSDHC cards up to 16GB
your [tech support’s reply] note below below ADDS the phrase…
“regardless of the class.”
I highly disagree!
I had to call Patriot [another chip manufacturer] Tech Support this morning, and they felt that the Connect would NOT support a class 4 chip. I bought and exchanged 2 of their 8GB, class 4 chips. Originally, device AND Windows both said about 7500 MB or so available. Then I would add music, run into errors with transferring music. NOW the Patriot 4GB, class 4 chip would read on the device AND Windows as having only 1 GB available!! It’s because the Connect can ONLY read Class 2 NOT Class 4 and above chips. I have a class 2, 8GB Sandisk chip which works just fine!!
And I know exactly what I’m doing.
Please escalate this issue; I strongly feel that this type of information should be included in ALL SANDISK MP3 player owner’s manuals. ANY chip will not “JUST WORK” in the device."