As my name says I am now not a fan of any sandisk products. See if you agree after you read this.
I was given a Fuze for Fathers Day, the kids said welcome to the 21st century. I used it for a day and the battery lasted 7 hours. Well on the web site it says audio playback24 hours, I am far from that so I called Tech support ( they don’t speak very good english), they had me run an update. Well the next time I used it only used it for a couple of hours, then the next day used it again, well an hour of listening the thing just stopped. Called Tech support again ( another tech person that can’t speak clear english or undersatand anything that isn’t on the prewritten computer dialoge) . Well got an RMA # and a week later they sent me a return label. and I sent the unit back, 10 working days after they recieved the unit I was suppose to have recieved a new unit.I called and asked where the unit was and very rudely in broken english I was told that it was the 10th business day and they had till that evening to send the unit out, and to call back the next day. Then next day they had no answers and said they had to wait to hear back from a different department.
Without going thru the whole next 6 weeks of calling tech support and returns, I finally got a unit in the mail. Let’s say there Customer Service is not even up to POOR standards. A total of 2.5 months have gone by since the first call to them.
I thought it was over but the new unit only last around 8 hours of playing time, but I didn’t want to wait another 6 plus weeks and FIGHT with them to get a new unit. Untill now it has just stopped working all together. Oh I have only used it 3 times since I got it returned.
I WILL NEVER BUY ANY SANDISK PRODUCT EVER AGAIN!! You decide. DO you want this kind of hassel if you have a problem with a unit if you want to wait that long just to have another piece of junk.
I am dreading the call to customer service to ask for a refund. And it would be nice to talk to someone that speaks and understands the english language perferably in the States.
I am sure I will get posting after posting of how your experience was just flowers and candy, but this really happened and it happens to many people I am just one that got so upset I wanted to post it on SANDISC website. Who knows maybe they don’t even relize that they are losing customers that used to use there products becase their Customer Service is worst then BAD!!
Oh if you are with SanDisk and want to discuss this matter and I would be more then happy to talk to you and get either a unit that WORKS, or better yet my money I spent back so I can buy a real mp3 player that works.