I’m having a few issues with my new Sansa Fuze+ and wonder if anyone has suggestions. I’ve searched the forums and have identified probable causes.
Firstly, the device has the latest firmware as of today. The device has also been formatted using the option in the settings. When there are no music files on the device it loads without a problem.
After copying music files to the device (oggs in the Music directory) using file explorer in Win7 then safely removing the device and finally unplugging the cable, the device restarts and gets to the loading screen with the cycling grey petals. After a minute or so the petals stop cycling (static image) and the device remains in this state until it is hard reset (holding down the power button for 20seconds). I’ve tried leaving it for a good while to see if it was still working in the background, but to no avail.
I’m aware that one of the possible causes is problem tag data. To sort through 4GB of music files seems a slow trial and error process. So, is there a logfile created on the device that I can look at over USB to determine the exact cause of it freezing if there is a problem ogg file?