sansa fuze 8GB wheel not responding when I turn

SanDisk MP3 players Sansa® Fuze™
1

Its one week old and the wheel does nothing when I turn. no lights nothing. but it turns

2

What is on the screen? Is it even on? :wink:

See if updating the firmware helps, if not, bring it back to the store. 

3

You’re sure the HOLD switch isn’t activated?