Sansa Clip+ won't turn on/Driver won't update

SanDisk MP3 players Sansa® Clip | Sansa® Clip+
1

Hi guys,

My less than 1 month old 2gb Sansa Clip+ stopped working yesterday.  I had listened to it for about an hour, turned it off, and three hours later, it would not turn on.

I tried resetting it, but that did not work.  I plugged it in and it was recognized as a Removable Disk.  A Windows message said I needed to format it in order to use it so I tried, but Windows said it could not be formatted.

I then went to checked its properties to discover it says it has 0 bytes available/used, no name, and is unable to install any driver. It has “C:\Windows/System32/DRIVER/disk.sys” listed as its driver.  I tried opening Sansa updater, but it just kept checking for updates with no results.

Also, I’ve never really held it while it has been plugged in/charging before, but it seems to me that it gets hot.

I have to run to class and then work so I won’t be able to respond until past 9:00pm central tonight.  I hope you guys can help.  I only have a couple days left to return this, so I want to try everything possible to fix it.

2

Firstly, Sansa warranty is 1 year for US and 2 years for Europe, so don’t worry if you miss your seller terms, just contact them and ask for RMA.

As to reviving it — try holding the power button for 20-30 sec while holding the Home button. If this doesn’t work — exchange it.

3

@iamjohn wrote:

Hi guys,

 

My less than 1 month old 2gb Sansa Clip+ stopped working yesterday.  I had listened to it for about an hour, turned it off, and three hours later, it would not turn on.

 

Try this.

4

@notgod wrote:

Firstly, Sansa warranty is 1 year for US and 2 years for Europe, so don’t worry if you miss your seller terms, just contact them and ask for RMA.

 

As to reviving it — try holding the power button for 20-30 sec while holding the Home button. If this doesn’t work — exchange it.

I tried the power /home button holding fix, but it did not work either.  Thank you for the warranty info though, I’m probably just going to do that.

5

If you purchased locally to you and convenient, you might want to exchange the player for a new one (even though returns to SanDisk can work easily enough–still, there is a time element to it).