SanDisk Sansa Clip+ MP3 player - Will not turn on

I have a SanDisk Sansa Clip+ MP3 player. I love it. My grandson was using it for a while and really messed it up.

Now the MP3 will not turn on. I have tried hard reset by pressing both buttons with no joy.

I believe but I’m not sure that he tried to connect it to his Macintosh computer. Now the player will not turn on. When I connected to my Windows 10 laptop computer the MP3 player shows up as a u1 hard drive. And I am able to explore this u1 drive which has a number of folders but all the folders are blank. There is no option to format this drive.

I have attempted using EaseUS Partition Master version 10, this software program does not display the u1 drive.
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Any help you can provide is welcome

Hi @robertsmith06
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: