sandisk professional 22TB

USB Flash Drives All other USB Flash Drives
1

Can anyone help? When I click on “safetly remove hardware and eject media” I can see the g drive is recognised. When I use device manager, it is also recognised there

Screenshot 2025-04-25 182411
Screenshot 2025-04-25 182411735×471 18.7 KB

But for some reason I it does not show up on file explorer.

I have tried going into disk man, to initialise the drive, but I keep getting the error “the request failed due to a fatal device hardware error.”

Can anyone help please, as I am so angry that I a unable to access my drive. I really thought sandisk g drive was a premium device.

2

@raj1977 22TB would be an Hard Drive product.
Suggest to post to the Western Digital (HDD) Forum for best response. https://community.wd.com/

3

Could you move it for me please?

4

Hi @raj1977,
It sounds like your drive is being detected by Windows, but not accessible due to a hardware issue. The error “fatal device hardware error” usually means the drive may have bad sectors or physical damage.

Here’s what you can try:

  1. Check the cable and port: Use a different USB cable or another computer to rule out a connection issue.
  2. Run a SMART check: Use a tool like CrystalDiskInfo to check the health status of the drive.
  3. Data Recovery: If the drive is failing but still detected, you can try using windows data recovery software to scan and recover important files before the drive gets worse.
  4. Warranty Replacement: If the drive is still under warranty and heavily damaged, contact SanDisk/WD Support for a replacement.