SanDisk MP3 Player Frozen on White Background Screen

MP3 players All other MP3 players
1

HI everyone,
My SanDisk MP3 player has worked great for over 5 years, but today it suddenly froze and is stuck on a black and white screen. The display is completely blank, showing only a solid white background with no menu or controls visible.

I have tried restarting it and holding down the power button to reset, but nothing seems to bring the screen back to normal. The buttons still make sounds when pressed, but the screen stays frozen with plain white background screen.

Has anyone experienced this screen issue before or have any tips for fixing it?

2

Hi @sophi-josephine

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)