Sandisk iXpand Mini all folder become shortcuts

I am recently using the ixpand mini to backup my iphone impages as usual. And when I plug the usb into the computer, all the folders become shortcuts, and I cannot open any of the folders. And then when I plug back to the iphone, the apps told me all are back up, but I still cannot see any of the photo in the apps. Please help. Thank you very much.

WhatsApp Image 2022-02-21 at 20.22.06|281x500

Hi @jackychu,

Please refer to the below link to check the user manual to know backup steps:

For more information please contact the SD Technical Support team for best assistance and troubleshooting: