Dear SanDisk Support Team,
I am experiencing a serious issue with my SanDisk Extreme Portable SSD and would appreciate your assistance in recovering the device.
Device: SanDisk Extreme Portable SSD
Operating System: Windows 11
Description of the Problem
I previously enabled password protection on my SanDisk Extreme Portable SSD using the official SanDisk Security software.
While attempting to erase and reset the device through the software, my computer froze and unexpectedly restarted. Since then, the SSD has stopped working properly.
Current Symptoms
- Windows detects the USB device in Device Manager as “USB Attached SCSI (UAS) Mass Storage Device.”
- The hardware ID is USB\VID_0781&PID_55AE.
- Device Manager reports: “This device is working properly.”
- However, the SSD does not appear in File Explorer (This PC).
- The SSD is not listed in Windows Disk Management.
- PowerShell commands such as Get-Disk and Get-CimInstance Win32_DiskDrive do not detect the SSD.
- The device previously had password protection enabled through SanDisk Security.
I suspect that the erase/reset process was interrupted when the computer froze and restarted, potentially leaving the SSD in an incomplete or unrecoverable state.
I have already checked the device in Device Manager, but I have not been able to access or format it because Windows does not recognize it as a disk.
Assistance Requested
Could you please advise me on how to recover or factory-reset the SSD?
Since I do not need to recover the data, I am willing to erase all existing data and completely reset the device if a supported recovery procedure is available.
Please let me know whether there is an official recovery utility, firmware recovery procedure, or another recommended solution for this situation.
Thank you for your time and assistance. I look forward to your response.
Best regards,
