SanDisk Drive Unlock Damaged

I have a SanDisk Extreme portable SSD that hd the SanDisk Drive Unlock app set up on it to lock it. It was working fine until today. Now that I am trying to unlock the drive to access my files, it gives me an error message when I try to luanch the Unlock app saying ““SanDisk Drive Unlock” is damaged and can’t be opened. You should eject the disk.

I downloaded the SanDisk Secure Access V3 in order to remove the password, but that app is not working either. I installed it on a separate SanDisk SSD drive because it wouldn’t install on the mac computer hard. It installs on the second Sandisk SSD, but when I launch it gives me an error message saying “This application only runs on a SanDisk flash drive”

what is the solution?

I am using an iMac with MacOS Ventura 13.5.1

Hi @Raber,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Have you found the solution?

I have the same problem on a Mac Mini runing Ventura 13.5.2. The SSD used to start up without a password as I’d told it to trust this computer. Now I just get the unlocker with the same message as the person above: ““SanDisk Drive Unlock” is damaged and can’t be opened. You should eject the disk.” There is nothing wrong with the disk itself as it works fine (including the Unlocker) on a MacBook Air running Ventura 13.6. How to fix this, please?


Here is how I got mine working:

Attach the SSD, then open any folder on the desktop, the on the left pane of the folder, click on the SSD and it will take you directly into the SSD. From there, double click on the unlocker app, it will give you an error message, ignore it and after that you should be able to open it from the main shortcut on the desktop when you attach it next. In my case, after I went into the SSD, I clicked on the unlocker and deleted it. then went out and tried going back in through the main SSD folder on the desktop and the Unlocker worked perfectly as it should.