Sandisk extreme v2 2tb ssd drive password issue

Portable SSD Extreme Portable SSD
1

Hi,

I have an issue with my Sandisk 2TB V2 ssd drive’s password encryption. Below is the timeline.

  1. I configured the security password on windows 10. Unlocks functioned normally.
  2. I wanted to back-up a macOS laptop. Connected and unlocked fine on MacOS 10.12. Data transferred normally from laptop to ssd and laptop was upgraded to MacOS Catalina.
  3. Next day, tried to login to ssd on new MacOS but it kept saying “Password Invalid”.
  4. Tried to used ssd on windows PC where the password was configured, same result “Password Invalid”

Now I have not forgotten the password overnight. This is certain. But something has gone wrong and the SSD security is not recognising my password anymore.

Has this happened to anyone that it just stop recognising the password? I don’t want to format and lose all my stuff.

Hope someone can help!

Thanks.
Aneesh

2

Hi @aneeshk ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

1 Like
3

Hi Keerti,

Thanks I have created the question. Reference number is 221031-005503.

I am in dire need of help here.

Thanks!
Aneesh

4

Did you find a fix? I have the same problem, i think I’m losing my mind but can’t be, i have the same password everywhere.