Drive Unlock is the worst issue, even the entered password is displayed in white. The buttons, the text all in white. It seems to be an issue in not respecting the dark mode on MacOS.
The other issue is that the drive simply unmount itself after either in sleep mode or simply randomly. That issue appears to happen for a long time already and should finally be investigated by SanDisk!
Another issue is, that the app does not even respect auto-unlock (even though the check-box is enabled in the app) after the device reboots.
How in the world is this all passing Q&A at SanDisk ?! Using the Samsung T7 was a much more pleasant experience.
I have neither forgotten nor entered an invalid password.
The point is that the app displays white font on white background including the input box. I seriously can not be the only one who notices that. Is there no Q&A here?
And as said, the other issue is the the disk randomly unmounts itself on MacOS! Are you guys not reading customer reviews on Reddit and similar do you guys not test that app on the hardware you are shipping too?
No, it’s not about the password. It’s about the UI as white white text on a white input box is not visible, the same applies to the button and it’s about random ejects of the drive on MacOS.
I just want to follow up on my previous post. The Sandisk Security app that comes with the drive is indeed very buggy, in my case, on macOS Ventura. However, I just re-installed the latest version of the app from this site https://support-en.wd.com/app/products/product-detailweb/p/8729 and most of the bugs have been fixed (I used version 1.0.0.7).
Secondly, the drive was not recognized by the application because initially I upgraded the app to WD Security (blue app icon - not red).
Using latest version of the security app I was able to remove the unlocker partition from my drive.
I have a similar problem. UI is awful on Mac. The drive unlock functionality works but I wasn’t able to remove the security using this app. The Sandisk Security application doesn’t recognize the drive now. So I tried to remove the partitions using CLI (unlocker and the main partition) using diskutil and even diskpart on Windows. I’ve been mucking around for couple hours now trying to remove the security by formatting the drive but I’m not successful. Is there a way of doing that through Diskutil or Diskpart utility on Windows? I know the password to remove readonly attribute. I can also remove the readonly attribute through cli but I can’t remove the unlocker partition.
I am also face the same problem on MacOS ventura 13.2.
In addition to problem stated above i have one more problem.
Auto unlock feature is not working. I have tried to reinstall software but it is not working.
Please release provide the solution.
I am facing the same issue. The drive will simply unmount itself after entering sleep mode, and the app does not even respect auto-unlock (even though the check-box is enabled in the app) after the device reboots. I have to put in the password each time there is a reboot and/or sleep mode.
Also, each time this happens a new “Sandisk 1” get’s created in the /Volumns folder.
Hi posidron,
Same boat. I am locked out of my SanDisk Extreme, because it had a spining wheel when I closed the macbook with the drive attached. Then it locks me out, I have tried my known password and it it not letting me in.
I have contacted SanDisk 3 times. No help.
But I can help you with your white keys. You are in ‘dark mode’ in appearance under utilities. You can see the ‘dots’ of your password if you change to ‘white mode’.
If anyone else comes up with a better answer for the locked password, I would love to hear it.
