Sandisk customer support WHAT ARE YOU DOING?

The top post on this forum is my customer support request. Sandisk assured me that it would send a representative to speak with me about the very simple and reasonable matter of sending me a replacement cable for my Extreme Pro drive. It’s literally been multiple WEEKS since my first interaction and I have gotten nothing helpful and only vague platitudes from Sandisk social media @sandisk on Instagram.

I’m not asking you to refund the entire ■■■■ thing I am asking you to send me ONE SMALL CABLE THAT IS NEEDED TO USE THE 750USD PRODUCT THAT YOU SOLD ME JUST SEND THE ■■■■ CABLE.

Sandisk has repeatedly promised that it’s going to follow up. Twice you’ve said you’re going to send a replacement cable and that tracking details will take 48 hours and twice that has not happened.

This should be a very freaking simple thing for a multimillion dollar company to do. Why do I then feel like the people running this business are doing it like some rickshaw drivers running some stupid scam?