sandisk clip sport plus no longer plays FLACs

when i got my clip sport plus, it played FLACs. now it doesn’t. it gives me a “file format unsupported!” error. it just started doing this today, i’ve had it for over a year now. it also wiped all my music for no reason, but all of the music was backed up so its ok. i’ve tried fixes i’ve seen on here and nothing works. :frowning:

it still plays M4A and other formats.

Hi @momett,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting: