SanDisk 2TB Extreme PRO Portable SSD Data Loss

I purchased this drive on 1 Apr 2023 and have lost the data on it, My MacBook cannot read it anymore and receiving this message: The disk you attached was not readable by this computer.

I tried to see how I could recover my photos but wasn’t successful yet. I never purchasing Sandisk products again.

Hi @Samau,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Hi, yes I have. They tried to help me. They said this version has some issues and Asked me to update the firmware but it has been updated.

I tried that it in windows but still not working.

Last option is erase it but I don’t want to erase and format it now because i need all my photos on it. I just struggling to find an app to recover my photos then i need Scandisk to exchange it for me.

I received an email yesterday that said you would close my case if i didn’t get back to your email in 24 hours and I replied immediately. Could you please let me know when your support team will respond to me ? and What can i do ?