is it true that emails were sent from sandisk to all resellers this week, regarding sandisk extreme pro 4TB? All the resellers pulled it off the shelf in the USA, and some sell it for more than 50% off.
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Super interesting, I just received my SSD 4tb from best buy and it started to lose files just poof gone, nowhere to be found…!.. Im about to lose my mind!..
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Looked like my picture files were moved in Lightroom to my new SSD Extreme Pro 4TB. Today …poof they are gone! Anybody else having this problem?
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I loaded video and picture files from interviews to the 4TB drive and had ~3TB used and now the drive is available, but it expects me to “format” the hard drive before I can use it. and SAnDisk is not open on Weekends… so I have to wait till MONDAY. I have had it for 45 days…
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Is this Mac or Windows out of interest? If Mac, what format have you gone for?
I got the same problem. I bought a 4T hard disk and put files of more than 2T in size, and suddenly everything was lost.
Everything, I can no longer restore my files, and I can no longer watch the disk
I almost lost my mind. I tried, searched, and contacted technical support, but nothing. All solutions are in useless
My files are lost
And all I will get is my money only
my work and my files, no one cares
Yes, it is a big mistake that I bought this type of disc
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Hi @Ba77ar ,
Thank you for contacting Customer Support regarding your issue with your 4TB SanDisk portable SSD. We are very sorry to hear that you are experiencing an issue with your product, and we remain committed to quality and reliability as our top priorities.
We will be more than happy to replace the affected product under the Warranty Replacement Policy. Warranty | Western Digital
exact same problem!!! are there any solutions???
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someone please help me!!! my ssd 4T now says untitled and all my folders are gone… what is going on… it was brand new… is there anyway to get back my photos???
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Hello, same here
I have my SanDisk Extreme Pro Portable SSD 4TB since christmas. It has worked perfectly until yesterday. It suddenly stopped working. My Mac dosesn’t recognize the ssd. I had to search in the Disk Utility and it says that it’s completelly full (it had arround 2TB of space left). I have search for the problem and it looks like the only solution is to format it and lose everything. Incredible.
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Yup, same thing here. Spent a chunk of time yesterday consolidating our charity’s data onto the new drive and just now, poof, mostly gone. Drive has forgotten its name and only a couple of random folders remain. I can’t rely on this device and will have to send it back. (Luckily, I’m fairly sure that all or most of the files lost can be retrieved from backups. But it will take bloody ages…)
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I am having issues. When is Sandisk going to recognize the issue and help us out! Ive had three drivers die. Lost all the data, worst onset backup money can buy right now.
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I just had the samed problem after using this SSD for 2 or weeks. Suddenly impossible to read it and when i finally read it I lost many files and folders. Is Sandisk going to help us finding back those files ?
I don’t mind having a new SSD, I want to get back my lost files !
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I got my Extreme Portable SSD on March 31 from Amazon, over $400. Last night it failed. Windows says it needs to be formatted and appears to be corrupted. WD Dashboard says it’s fine, but empty. Disk Drill says it has over 3TB of data on it, mostly photos (which is accurate). Needless to say, this completely unacceptable.
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Hello,
I bought this disk in december, and lost my data in january. I was unaware it was a product default and recovered my files. I kept using it and it happened to me again. I am very angry at this company and want to be fully refunded. I do not accept replacements as i do not trust anymore their products. Can anyone know how to return the SSD and get refunded?
Thanks and good luck to all.
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Hi
I have the same problem. Not only Extreme Pro 4TB, but Extreme 4TB (Extreme Portable V2 (SDSSDE61) also has this issue. I bought it Dec 2022. Seldom used it, until recently. It failed 3 times. no matter in exFAT or NTFS format.
Current contacting with agent for replacement, no refund possibility.
But I don’t have confidence to use it again, afraid to have the same issue even with a new one.
SanDisk (or WD ) should do something to make users feel comfortable to keep using SanDisk product.
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Two separate 4TB failed!!
Lost everything, Months worth of projects GONE!
How could I ever trust another SanDisk product.
Lost a longtime customer.
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The firmware link now works. My drive serial number said it may need updating, but the firmware update itself says my drive already has the latest.
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I see they have a web page where you can see if your drive is affected by the bug or not. It says there is a fix but the link to the firmware is dead so far.
Firmware Updates for SanDisk & WD Portable SSDs | WD Support!
same here… neve going to buy these shitty ssd
