Refreshing your media jam

We have four Sandisk clip jams that are stuck on “refreshing your media” I tried to follow troubleshooting but the player does not turn off or it turns off then comes back on with the same error message . This is really frustrating. Any other ideas? We have only 8 tracks on them so not much. Any help would be welcomed

Hi @Samadhihealing
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: