Brand new item. Tried with the supplied USB cable and with two others, all of which work when used with other devices. Running Windows 7 and WinMediaPlayer 12.
Plug in the device and the computer recognises it. However, when attempting to transfer mp3 files, either using MediaPlayer or Explorer windows, the process errors and I get a message telling me that the device doesn’t exist. When I check the list of devices connected to the computer, sure enough, it’s disappeared from the list.
I just don’t know what’s going on. Can anyone please give me some pointers or explain? If I’m missing something obvious, I’d love to know!