Privateaccess bug

Hello everyone. After the last update (06/19/2024) of your privateaccess software, I cannot open encrypted pdf files within your software. Adobe reader stays blocked and prevents opening any other pdf. I have tried on different computers with different vaults.
It seems that when you decrypt the file in the TEMP folder adobe reader cannot locate it and throws an error.
I wanted to report the bug because it is very annoying for the usability of the software.

Hi @eloy.garcia
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Yes, but i dont know if somebody notify this bug to correpodient dpt.

I had the same issue.

Any update?