Portable SSD Valut not loading

Valut lost with below message:
This vault could not be loaded, it may be located on another computer or the original vault file has been manually removed.

I was trying to move files from Windows to Mac. Successfully copied all files from Windows to the portable SSD. Then connected to Mac and installed secure access for Mac. After this, the vault has been lost. Can you please provide some instructions to recover this

Hi @ajithb,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Experiencing a vault loss issue with the message stating it may be on another computer or manually removed, I encountered a similar challenge during file transfer between Windows and Mac using my SanDisk portable SSD. In my quest for a solution, I found a helpful giveaway by EaseUS that could potentially address vault-related problems. If you’re facing a similar situation, I recommend checking out the EaseUS giveaway for potential tools and guidance on recovering lost vaults.SanDisk Extreme SSD Failure: Tips to Prevent from Further Damage