I’ve just spent over an hour on a customer “support” live chat for the same exact reason! I just took this out of the falsely advertised “Compatible with Mac OS X v 10.6+” box today to use for a trip we’re taking in 4 days and it won’t work. Their “solution” of getting my hands on a Windows PC to do the FW update versus SanDisk supplying an update is ludicrous!
The fact that I can Google “iXpand updates” and see mention of this necessary update as far back as June 4, 2015 makes it just plain pathetic that they haven’t released a Mac OS update available for download. The retailer must’ve “had older stock” is their responsibility to get those products off of the shelves.
Their “solution” was for me to send the “faulty” one to them and they would replace it.
Adrian S.: Once your replacement request (RMA) gets approved you will receive two emails. The first email will have the Return Instructions with the RMA# mentioned in it. The second email will have a link for a prepaid USPS Shipping label. Please print the label within 10 days as it will expire after that. (so hurry up and jump through hoops or you’re screwed)
Adrian S.: SanDisk requires the product to be returned prior to shipping a replacement. Please allow up to 7-10 business days for the processing and shipping after receipt by SanDisk. You can reference our http://kb.sandisk.com/app/rmalookup for more information and status.
blah, blah, blah blah. It’s easier for me to go purchase a newer unit off the shelf at a retailer and turn around and return this “outdated but recently purchased” unit in the new box THEN I might have what I need before our trip. Of course there’s no way to know if a newly purchased one would have the “updated FW” that works with iOS 9 unless they have changed the packaging to specifically say that because this box led me to believe it would work
Very disappointed and frustrated with the time I’ve wasted trying to get a resolution where I was the only one who was going to spend more time and effort all becasue they didn’t get with the program and release an update for Apple products sometime in the last 8 months!