I’m trying to help my brother out with issues he’s been having transferring files to a c250 (pink) device that he bought and was trying to follow some instructions on the Sansadisk e250 help forum regarding updating the firmware to 1.0.12 (the device currently is currently at 1.0.0). I reformatted the system and tried to run the firmware update software, but it comes back saying there is no valid device recognized. I tried changing the USB setting to MSC and connecting the device directly to the USB port, then turning the device off and then on again, but the error persists. Can you help me get past this so that I can get the latest firmware on the device so I can move on to the playlist and file transfer issues? Thanks for any assistance!