I followed the video instructions on how to update the firmware on my Sansa C250 (firmware version 1.00.03). The updater installed properly, but when I tried to update the firmware i get “Failed to download the required firmware files.” for firmware version 1.01.00
I have the C250 in MSC mode, it is plugged into my USB port (I’ve tried several ports). It recognizes that I have the device attached, and even opens an explorer window as if it were a flash drive.
I have also uninstalled, rebooted, reinstalled the Sansa Updater program, in case it was a faulty download of the install file - Same errors.
I am running windows XP SP2, if that is needed for this troubleshooting.