Firmware Updater states that it "Failed to download the required firmware files.

thurisaz · August 7, 2007, 2:47pm

I followed the video instructions on how to update the firmware on my Sansa C250 (firmware version 1.00.03). The updater installed properly, but when I tried to update the firmware i get “Failed to download the required firmware files.” for firmware version 1.01.00

I have the C250 in MSC mode, it is plugged into my USB port (I’ve tried several ports). It recognizes that I have the device attached, and even opens an explorer window as if it were a flash drive.

I have also uninstalled, rebooted, reinstalled the Sansa Updater program, in case it was a faulty download of the install file - Same errors.

I am running windows XP SP2, if that is needed for this troubleshooting.

Ideas?

drlucky · August 7, 2007, 5:50pm

i would contact sandisk tech support they can email the new firmware to you.

thurisaz · August 8, 2007, 3:03am

DrLucky - Thanks for the quick response. That was going to be my next move if there was no other action I could take as an end-user…

falon1000 · April 18, 2008, 2:29am

grr i have the sam problem they should just post the firmware installer on the main site >…>

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