i just opened the device today. and the sound wont work. the sound just stopped working. i tried shutting it off and turning it back on and adjusting the volume but nothing will work.
Go to Settings > Audio > Speaker
Make sure that ‘Automatic’ is selected, not ‘OFF’
With automatic, the speaker will turn on when the headphones are not plugged in.
If it still doesn’t work, then there is a hardware problem and you will need to return for an exchange.