Hello. I am apparently a total idiot since I cannot seem to get the downloaded updated firmware onto my clip. When I attach my clip to the computer, there is no icon on my desktop. I see it in My Computer, which is fine except I cannot drag and drop the update for the firmware into it. I tried the “move folder” option and that didn’t work either. I’ve spent all night trying to do this and I cannot figure out what I am doing wrong or why it’s not working. I also tried formatting, which completely deleted all the songs I had in my player…not a big deal since I didn’t have that many and I can just put them back in. I also tried having the clip in the hold mode and pressing the center button…which showed the player as an E drive device but saw nothing called “root directory” and I still can’t figure out how to drag and drop the extracted zip file. The file is located on my C drive…I just don’t see how to drag and drop this thing. Is updating the firmware really all that important?
Please help me and give me directions as if you’re speaking to a computer illiterate please…lol.