My brand new Sansa seems to be frozen or ?? I plugged it in and it came on and I was trying to check the settings to do the upgrade and now it won’t turn on. It doesn’t even appear in My Computer (it had previously). I only bought this this morning and I desperately need it for tomorrow. Can I do something or do I have to take it back?
Thanks for no help!!
Sorry that you didn’t hear back, but perhaps others missed your post.
Did you do a search here/read posts from others with similar circumstances?
Did you try a soft re-set (on switch in uppermost position for 15-20 seconds)?
Did you call SanDisk Customer Service, to get immediate assistance?
How can I help when I don’t have an answer or solution?
Thank you. That fixed the problem. I’m a senior citizen and trying to learn how to use this thing. 
Great that it worked and thanks for letting us know. Sometimes people are just not sure of an issue and answer and so may not post possible solutions.
