Okay, so, my computer froze and needed to be shut down, and my sansa fuse was plugged in, now it wont work. I turn it on and get a white screen. When I plug it into the computer, i see the normal “Connected” Screen, but as soon as i unplug it, right back to the white screen of death… Is there anyway to restart it or do i need to go to the store i bought it at and ask if they can fix or replace it…?
You’ve probably got some corrupted data, maybe a transfer was halted when the computer froze? A format and reinstall of firmware should be all you need. There’s no way what you describe could’ve actually broken the hardware beyond repair. I’ll copy and paste my advice for reformatting from another thread;
Try connecthing the player to your computer, then formatting the player under disk management (if you’re using windows), then download the appropriate firmware for your player from this thread. Make sure you pick the right one, depending on if you have a V1 or V2 fuze. You can check this by opening up the file ‘version.sdk’ (you’ll find it in the top folder of the fuze) in any text editor. Unzip the file, put it in the top folder of your fuze, then disconnect the player. It’ll install the new firmware, and hopefully it should be as good as new after that.
What happens if you try to download the firmware and its not the right version?
Edit: Okay… So I think I found what version it is but can anyone tell me for sure if thats what it is?
Message Edited by Artica on 11-15-2009 05:47 AM
Edit: Woo! Nevermind, I was able to figure it out. Thank you soooo very much for the help.
Message Edited by Artica on 11-15-2009 06:01 AM
@artica wrote:
What happens if you try to download the firmware and its not the right version?
Not to worry. As a safeguard, it is impossible to load firmware for a v1 onto a v2 player, and vice-versa. 
