what the title says
i tried the chat support and had a lovely conversation with the guy there
Hello, thank you for contacting SanDisk. My name is Brian Singh. Please give me a moment while I look into your question.
Brian Singh: In order to help you, please provide the 2 Alphanumeric product codes located on the back of the drive and the color of the drive to determine which SanDisk product you have.
Mohamed Zaki: the fist code is SDCZ36-016g
Mohamed Zaki: second is : BL1003ODKB
Mohamed Zaki: it’s black with an orange led
Brian Singh: Thank you.
Brian Singh: Please tell me from where and when did you purchase it?
Mohamed Zaki: from a local store in egypt, 10/2010
Brian Singh: Are you contacting us from Egypt?
Mohamed Zaki: yes
Brian Singh: You have reached the chat technical support for US and Canadian customers, so I request you to please contact your nearest region Please refer to the link to find your nearest region: http://www.sandisk.com/sandisk-support/contact-us
Brian Singh: Is there anything else I may assist you with, Mohamed?
Mohamed Zaki: is there a possibility u can just help me with this problem ?
Brian Singh: Mohamed, we have the dedicated support for Egypt customers, so I request you to please contact your nearest regional technical support.
Mohamed Zaki: there is no dedicated support for egypt
Mohamed Zaki: nearest is saudia arabia
Mohamed Zaki: and i don’t see a chat option
Mohamed Zaki: i have to send a ticke
Mohamed Zaki: *ticket
Mohamed Zaki: also the chat queue is pretty empty so am not taking anyone’s place or anything
Mohamed Zaki: i don’t think my problem would take long
Mohamed Zaki: can u help me ?
Brian Singh: Mohamed, there is no chat support for Saudi arabia, for assistance you need to call at there number.
Mohamed Zaki: i currently can’t make an international call
Brian Singh: Mohamed, you have contacted the chat technical support for US and Canadian customers, so I request you to please contact your nearest region.
Mohamed Zaki: thanks
Mohamed Zaki: bye
’Mohamed Zaki’ disconnected (‘Concluded by End-user’).
even though i entered through the international support portal
so i came here for help, thanks in advance