16 Gb Cuzer not recognized by PC

I have a 16 GB Cruzer, my laptop recognized it but after a few seconds it disconnect without an error message or reason.

:smiley:   Hi Chemy,

Dear member of SanDisk Community, welcome.

Friend please, test the Cruzer in other PCs, to discard problems of your PC.

Luck, and then you tell us, what happened, please.

Regards, Alfred.                                                            (Google translated)

Try a Windows Update too. Since the driver is basically Windows based and it has a huge chance of fixing that for you.

I tested in 2 different computers, it was recognized but few seconds later it disconnect again.

:smiley:  Hi Chemy,

Please, do not grieve more friend, return it, is dead.

Contact SanDisk Technical Support who will replace the device if it’s authentic and is within warranty.

Link: http://www.sandisk.com/about-sandisk/contact-us/


Regards, Alfred.                                           (Google translated)