Music won't play on Sansa Connect

I have down loaded music from my personal library and the music will not play on the device. I hit play and nothing happens. I have tried various songs, playlist, etc and it will not work. Please help.

Can you see the list of songs on the Connect in My Music?

Can you play any of the Internet Radio stations?

What format are your songs? wma, mp3, aac, other?

Also verify you have the latest firmware.

Look in Settings>Info>Software Version

The latest is ZAP: 1.1.1.50371r

Have not got to a Wifi location yest, so no.

Mostly mp3’s, maybe a few wma’s

I do not have the latest firmware, so I will upgrade tonight and try again

Yes.