I have purchased a Sansa Fuze 8 gb player and installed the latest versions of your software from your website (Version 1.0 B004.236CDG for media Converter). My computer is a Dell XPS m1210 laptop running Windows XP SP2.
Media Converter will load my videos using “Add Media” and play without problem. When I click the Convert button the conversion dialog box appears, but then I get an error message every single time. I have tried over a dozen videos of all different types (AVI, WMV, MPG, MP4) from multiple different sources - all with the same result.
The Windows error message says:
“Sansa Media Converter.exe has encountered a problem and needs to close. We are sorry for the inconvenience.”
When I click on “To see what data this error report contains”, I get the following details (exactly the same each time):
“AppName: sansa media converter.exe AppVer: 0.0.0.0 ModName: dsread.dll
ModVer: 22.214.171.124 Offset: 0000af64”
Then, when I close the error dialog box, the following message occurs:
“Sansa Media Converter,exe - Application Error
The instruction at “0x73dd11c7” referenced memory at “0x00000004”. The memory could not be “read”.”
Can anyone help?