Media converter not detecting Sansa

I just got an e280 today, and when I open up the Media Converter, it doesn’t detect the device. I’ve reinstalled it multiple times and the same thing happens every time. And when I convert the file and drag and drop into the Sansa, it doesn’t show up in the Video folder when I turn the Sansa itself on.

Also, the quick start guide I got tells me to go to settings and change the USB mode to MTP or MSC, but there’s no place to do that. I don’t know what’s going on and it’s starting to ■■■■ me off, so can anyone help me?

After hours of uninstalling, rebooting and installing I went to the ArcSoft website and downloaded the latest version. It is not specific to Sansa but it detected it right away.

Thanks! I acutally did that last night after going through the same process.

after you update the firmware you will be able to change to MTP