M4A files get stuck at "Refreshing your media"

SanDisk MP3 players SanDisk® Clip Jam
1

I used to be able to play M4A files, but now the device is stuck at “Refreshing your media”. Know what is wrong? Should I give up on the rather large podcast M4A files?

2

Hi @paulheft,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

3

Thanks!